At Brenda Kay Crochet, every item is carefully prepared and quality-checked before it is sent. I want you to feel confident and happy with your purchase, so please read the information below before ordering.
Returns & Exchanges
Due to hygiene and safety reasons, returns or exchanges are not accepted on crochet amigurumi toys or handmade items once they have been delivered.
Please choose carefully before purchasing, and feel free to contact me with any questions prior to ordering.
Digital Products (Patterns)
All digital products, including PDF crochet patterns, are non-refundable once downloaded, as they are delivered instantly.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact me within 7 days of delivery so I can help resolve the issue.
When getting in touch, please include:
Your order number
A brief description of the issue
Clear photos showing the damage or fault (if possible)
If the issue is confirmed, a replacement or refund may be offered at my discretion.
Shipping Issues
If your order appears delayed or arrives with visible damage, please contact me as soon as possible so I can assist.
How to Contact Me
Email: brenda@brendakaycrochet.com
Please include your order number and details of the issue so I can help you as quickly as possible.
This policy does not affect your rights under the New Zealand Consumer Guarantees Act 1993 No 91 (as at 29 October 2019), Public Act Contents – New Zealand Legislation